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Knowledge Base

Browse our FAQs and tutorials bellow to find answers to your questions.

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Email our courteous and well trained support staff for assistance.

1. How can I pay for the product?

There are two ordering options available: PayPal and Credit Cards including online checks, Visa, MasterCard, Discover, American Express, Diners, JCB and debit cards with the Visa and MasterCard logo.

2. Can I buy without a credit card?

To place an order by mail, fax, wire, and PO (when applicable) please use the online form by clicking the following URL:[300181783]=1  ...  [ Read More ]

3. How will I receive the product?

The delivery of the software is via download, which is much more convenient for customers. Compared to CD/DVD mailing which is not available, online downloading helps customers worldwide to get it quickly...  [ Read More ]

4. What's the difference between the free-trial and the full version?

The only difference between the free and pro version is there is an advertisement slide added to the end of slideshow created by the free-trail version and a "Demo Template" watermark was added to the advanced theme. ...  [ Read More ]

5. Is there any screenshots of Flash Slideshow Maker I can see?

You can download the free trial from our website, or you can see some screenshots here. ...  [ Read More ]

6. Where can I get the registration code?

After purchase of the product,  you will receive an email immediately containing the registration name and code automatically sent from our email system. Please check the information in the email carefully. ...  [ Read More ]

7. How to register Flash Slideshow Maker?

You will need to use your registration name and code to register the program. There are three simple steps to ...  [ Read More ]

8. Do you get "invalid name or code" product registration error?

To prevent any possible registration errors due to typos, we suggest you copy and paste the registration name and code from the purchase confirmation email to the above registration dialog box.

9. How to remove the "Demo Template" watermark from my slideshow?

Flash Slideshow Maker Professional is a try-before-buying software. ...  [ Read More ]

10. What if I cannot receive or I lost the confirmation email with my registration information?

If you cannot find the email in your Inbox folder, please check the Spam or Junk folder or check your e-mail again later. ...  [ Read More ]

11. How to get started with Flash Slideshow Maker?

Flash Slide Show Maker is a Flash album creator to make animated photo slide shows with SWF file as the output format. ...  [ Read More ]

12. How to backup Flash Slideshow Maker program?

You may burn the program with the text of registration name and code to the disc or put them to your flash memory card, SD, CF, MMC or mobile hard drive for backup. Anyway, you can download the latest version from our website any time.

13. How to upgrade Flash Slideshow Maker program?

There are three steps to upgrade to the latest Flash Slideshow Maker version. ...  [ Read More ]

14. Do I need to pay for software upgrades?

No, for registered users all upgrades are free for life.

15. I get an error "flash slide show maker has to be closed …"

You need to install Adobe flash player v9.0 (or above) in your computer.

16. Can I run Flash slide show maker in MAC?

Sorry, currently our Flash slide show maker is not compatible with MAC.

18. In the advanced theme, I have set the transition effects, but when publishing it, the slide show still goes on with random transition effect. Why?

You need to click "Build All" button to save all the effects you have set.

19. How can I remove jumping lines (fallen leaves) on my slideshow?

These are decoration of photos. If you do not like this, just select No Decoration from the Decorate Photos With option. ...  [ Read More ]

20. How to disable the pan and zoom effect?

If you would like to stop the image from moving to and from, you need to disable the pan & zoom effect. ...  [ Read More ]

21. Can I customize the size or color of slideshow to make it compatible with the website?

Yes, you can adjust them easily by changing corresponding data, please go to "Customize Properties"->"Global"->"Movie Size"->"Width"/"Height" ...  [ Read More ]

22. How to change the URL link of photos?

When the user of your slideshow click the photo, a URL can be opened optionally. You can change the URL to any website you need. ...  [ Read More ]

24. I have insert my website URL to the flash slideshow. How can I click to open my website in the same window instead of opening a new window?

Please click "Preference"->"Options", then an "Options" dialog will pop up and you will see "URL target" box, you can choose "_parent" from the drop-down menu. ...  [ Read More ]

25. Can I make some descriptions on the pictures in my slide show?

Yes, you can do this by entering text in the "Description" box in the "Property" panel under "Photo" tab.

26. Can I set the font in my description?

Yes, please enter the following tab in the description box: <font face=" ", color=" ", size=" "> YOUR TEXT </font>

27. Can I make a slide show to be played in the full screen?

Yes, please try the following templates: WebAlbum [bottomList], WebAlbum [PageFlip], WebAlbum [Bottomthumbnail], WebAlbum [Topthumbnail], WebAlbum [FullScreenViewer] and WebAlbum [Dynamicbox].

28. Can I have an audio control in the slide show?

Yes, the following templates can do this: WebAlbum [PageFlip], WebAlbum [Topthumbnail], WebAlbum [Photostack], WebAlbum [FullScreenViewer], WebAlbum [Wall] and WebAlbum [Dynamicbox].

29. How to insert output SWF flash slideshow to my own website?

Flash Slideshow Maker supports multiple output formats which helps you embed flash swf slideshow into your webpages easily. ...  [ Read More ]

30. How to insert multiple SWF flash slideshows into the same webpage

You can create the slideshow and upload to your website's subfolder, such as "slide1", "slide2" etc....  [ Read More ]

31. How to fix the "Load Fail" problem?

If you use the advanced theme, the "Load Fail" problem may occur....  [ Read More ]

32. How to use slideshow in Powerpoint presentation?

Flash Slideshow Maker is compatible with MS Powerpoint, you can use slideshows in your powerpoint presentation....  [ Read More ]

33. How to make a Flash Slideshow for MySpace Profile?

After publishing the slideshow, you can use the flash slideshow SWF file for your MySpace profile. ...  [ Read More ]

34. How to make a Flash Slideshow for my Blogger?

After publishing the slideshow, you can embed the flash slideshow SWF file into your posts with Google Blogger. ...  [ Read More ]

If you have any questions, please contact us at .